An management company delivers a complete, end-to-end solution, overseeing every aspect of the short-term letting process — from guest communication and dynamic pricing to housekeeping, review management, and calendar optimisation — enabling a seamless, hands-off experience while maximising revenue performance.

This is often the first question landlords raise—and understandably so.

In practice, our guests primarily comprise professionals, families, contractors, and corporate travellers, rather than the types often associated with disruptive stays. Every booking undergoes a thorough screening process, and each stay is followed by a professional clean and detailed inspection to ensure the property remains in excellent condition.

In the unlikely event that damage does occur, it is carefully documented and promptly resolved through platform host guarantees or our own robust security deposit procedures.

In suitable locations and with the correct property setup, short-term letting can typically deliver 30–50% higher net income compared to traditional long-term tenancies, even after accounting for management fees.

However, this level of performance is not guaranteed, and not all properties are well-suited to the short-let model. Outcomes can vary depending on factors such as location, property type, and local demand.

To ensure full transparency, we conduct a comprehensive market analysis prior to onboarding any property. This provides you with realistic, data-driven projections—rather than headline estimates—enabling you to make a fully informed decision before proceeding.

Yes, many landlords successfully transition from traditional Assured Shorthold Tenancies (ASTs) to short-term letting models. This shift is often driven by increasing regulatory pressures within the long-term rental market, alongside the potential to achieve significantly higher returns through short-let strategies

Standard buy-to-let landlord insurance policies typically do not provide cover for short-term or holiday letting. As a result, a specialist short-let insurance policy will be required.

While these policies are generally slightly higher in cost than standard landlord insurance, they are specifically designed to provide the appropriate level of protection. This includes enhanced liability cover, as well as protection for furnishings, contents, and potential risks associated with short-stay guests.

Securing the correct insurance ensures your property is fully protected and compliant when operating as a short-term let.

In most areas across the UK, planning permission is not typically required for short-term letting. However, requirements can vary depending on your local authority and the property’s designated use class.

For example, London operates the well-known 90-night limitation for entire-home short-term lets without planning permission. Other regions—including Edinburgh, parts of Wales, and an increasing number of local councils—have introduced licensing or registration schemes governing short-let activity.

To ensure full compliance, we carry out a thorough review of the regulatory position for your specific property prior to onboarding. This provides you with clarity and confidence that all local requirements are properly understood and adhered to before your property enters the short-let market

Regarding taxation, the Furnished Holiday Let regime was withdrawn in April 2025. As a result, income from short‑term lettings is now generally treated as standard property income. The precise tax position will depend on your individual circumstances, including ownership structure and any other sources of income. We strongly recommend seeking advice from a property‑specialist accountant, and we would be happy to introduce you to one if helpful.

All guests undergo a thorough vetting process, including ID verification, review‑history checks across the booking platform, and an internal risk assessment. We decline any booking that does not meet our standards — for example, unverified first‑time accounts requesting local one‑night stays, event‑related enquiries, or large groups seeking to book family‑sized homes. This disciplined approach is a key reason why issues such as damage or disturbance remain exceptionally rare.

Our service is genuinely hands‑off. We manage every operational element, including pricing, listings, bookings, guest communication, cleaning, linen provision, maintenance coordination, compliance, and financial reporting. You receive a clear monthly statement and a single consolidated payment. In practice, most of our landlords contact us less than once per quarter.

Our management fee is charged as a percentage of gross revenue rather than a fixed monthly cost, meaning our interests are fully aligned with yours — we only perform well when your property does. When you account for the higher gross income and the absence of long void periods between tenancies, landlords typically achieve a higher net return than they would with a traditional long‑term let, even after fees.

If your property is already furnished to an appropriate short‑stay standard, the required setup is often minimal. Where a full setup is needed — including furnishings, styling, photography, and listing creation — we can either guide you through completing it yourself or manage the entire process on your behalf at cost. For a typical two‑bed apartment, setup costs usually range from £3,000 to £8,000, depending on the starting condition and desired finish. All specifications and budgets are agreed with you in advance before any work begins.