Privacy & Cookies Policy

At Opulent Property Management LTD ("we", "us", or "our"), we are committed to protecting and respecting your privacy. This Privacy & Cookies Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website www.opulentpropertymanagement.co.uk, contact us, or use our services.

1. Company Information

Opulent Property Management LTD
Email: hello@opulentpropertymanagement.co.uk
Phone: 07469709905
Registered Address: 10 Woolpack Drive, Nuneaton, CV11 6AZ

2. Information We Collect

We may collect and process the following categories of personal data:

Contact Information:
Including your name, email address, telephone number, and any details you provide through contact forms, enquiries, or correspondence.
Booking and Enquiry Details:
Such as property preferences, proposed dates, number of guests, and other information relevant to your enquiry.
Technical and Usage Data:
Including IP address, browser type, device information, pages visited, and time spent on our website, collected through cookies and analytics tools.
Marketing Preferences:
Information regarding your preferences where you have opted in to receive communications from us.

We do not knowingly collect or process personal data relating to individuals under the age of 18.

3. How We Use Your Information

We use your personal data for the following purposes:

To respond to enquiries and communications
To manage and process booking enquiries
To operate, maintain, and improve our website and services
To send marketing communications where consent has been provided
To comply with applicable legal and regulatory obligations

We do not sell, rent, or trade your personal data to third parties.

4. Legal Basis for Processing

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) under the following lawful bases:

Consent: Where you have expressly agreed (e.g. marketing communications)
Contract: Where processing is necessary to respond to or fulfil your request
Legal Obligation: Where we are required to comply with the law
Legitimate Interests: Where necessary for the operation and improvement of our business, provided your rights do not override these interests

5. Data Sharing

We may share your personal data with trusted third parties, including:

Website hosting and IT service providers
Email and communication service providers
Analytics providers (e.g. Google Analytics)
Marketing platforms (where you have opted in)
Legal, regulatory, or government authorities where required

All third-party providers are required to process your data securely and in compliance with applicable data protection laws.

6. Cookies & Tracking Technologies

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help improve functionality, enhance user experience, and provide analytical insights.

Types of Cookies We Use

Strictly Necessary Cookies:
Essential for the operation and security of the website.
Analytics Cookies:
Used to analyse and understand how visitors interact with our website (e.g. Google Analytics).
Marketing Cookies:
Used to deliver relevant advertising and track marketing effectiveness (e.g. Meta Pixel).

Managing Cookies

You can manage or disable cookies through your browser settings at any time. In addition, you may control your preferences via any cookie consent banner implemented on our website.

Please note that disabling cookies may impact the functionality of certain areas of the website.

7. Data Security and Retention

We implement appropriate technical and organisational measures to protect your personal data, including:

Secure hosting environments
Access controls and password-protected systems
Limiting data access to authorised personnel only

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or to comply with legal obligations.

8. Your Rights

Under UK GDPR, you have the following rights:

The right to access your personal data
The right to request correction of inaccurate or incomplete data
The right to request erasure of your data (where applicable)
The right to withdraw consent at any time
The right to object to or restrict processing
The right to data portability (where applicable)
The right to lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at:
hello@opulentpropertymanagement.co.uk

9. Third-Party Links

Our website may contain links to external websites. We do not control and are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies before submitting personal data.

10. Changes to This Policy

We reserve the right to update or amend this Privacy & Cookies Policy at any time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.

11. Contact Us

If you have any questions about this policy or how your personal data is handled, please contact:

Opulent Property Management LTD
Email: hello@opulentpropertymanagement.co.uk
Phone: 07469709905
Address: 10 Woolpack Drive, Nuneaton, CV11 6AZ